Counter Salesperson

Essential Duties

• Professionally greet customers. Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, and pleasant telephone etiquette
• Handle difficulties with customers and coworkers with diplomacy and seek assistance when needed
• Sell and promote the branch and companywide promotions and specials as directed
• Enter orders in the computer system and follow up on special requests
• Process customer returns as necessary and execute prompt and effective resolutions to customer issues, as well as; properly complete necessary paperwork neatly and according to company policy
• Evaluate and process warranty claims and follow the company’s, as well as, the manufacturer’s warranty policies
• Maintain working relationships with vendors and internal customers to ensure customer service
• Maintain daily contact with customers to provide information, build and maintain relationships and provide positive feedback to management
• Select the correct products from stock to sell
• Assist outside sales team
• Receive payment or obtain credit information
• Clean and maintain the counter area and displays of products in an attractive manner
• Restock displays of merchandise
• Assist and resolve customer complaints
• Keep updated on new product information and upcoming product promotions
• Determine the product required by the customer and suggest alternative and/or additional products related to the customer’s order
• Adhere to all OSHA guidelines and NSI safety and company policies
• Ability to operate forklift and order pickers
• All other duties as assigned